Improving candidate experience
for all applicants
We ran a series of discovery workshops focused on unearthing what was unique to Virgin Media, helping the team uncover their EVP and evaluating the state of their current recruitment experience.
The most important step was to put the candidate at the centre of this process. The first of our three workshops focused on mapping candidate experience with the Virgin Media HR team.
We then worked closely with their recruitment solution provider to map candidate personas, and then validated those findings using surveys from actual candidates and hiring manager feedback.
What this process allowed us to do was identify opportunities for Virgin Media to begin communicating with candidates where they don’t currently.
"The team ran three well-structured, high energy, insightful workshops with our team and wider departments within our business"
From these sessions we’ve been able to create a candidate-centred platform that allows Virgin Media to offer support to all applicants.
Offering relevant resources to candidates at different stages of the recruitment process, the platform will also allow Virgin Media to measure candidate happiness levels in real time.